Privacy Policy

BAG, LLC ("BAG," "we," "us," or "our") operates StayPro, a voice-moderation service for game developers and other organizations. This Policy explains how we handle information through staypro.dev, the StayPro dashboard, APIs, SDKs, and related services (the "Service").

Our role

BAG decides how to use account, billing, support, and website data. For voice clips and related player data submitted by a StayPro customer ("Customer Data"), BAG generally processes the data on that customer's behalf. The customer decides why the data is collected and is responsible for its own notices, permissions, and legal obligations. A separate customer agreement or data-processing agreement controls if it says something different about Customer Data.

Information we collect

  • Account and contact data: name, display name, email address, profile image, organization membership, support messages, and information supplied by Google, Discord, or another sign-in provider.
  • Customer and moderation data: voice clips, transcriptions, classifier scores, moderation actions, project and room identifiers, pseudonymous player identifiers, reports, evidence, and data a customer includes in API calls, webhooks, or integrations.
  • Technical and usage data: IP address, browser and device information, request and error logs, API usage, security events, and service-performance measurements.
  • Billing data: billing contact and customer identifiers, credit balances, and transaction records. Payment-card details are handled by our payment provider rather than stored by StayPro.
  • Integration data: credentials and identifiers needed to connect services such as Discord. Sensitive integration credentials are encrypted when retained by StayPro.

How we use information

  • Provide, authenticate, bill for, support, and secure the Service.
  • Classify voice content, create transcriptions and moderation records, retain evidence, and deliver results to the customer's dashboard, game, webhook, or connected service.
  • Diagnose failures, prevent abuse, measure performance, and improve the reliability and quality of moderation. Where enabled for a customer or project, this may include limited quality-assurance samples.
  • Comply with law and enforce our agreements.

We do not sell personal information, and we do not use Customer Data for targeted advertising.

How we disclose information

We disclose information only as reasonably necessary:

  • To vendors that provide hosting, database, storage, authentication, payment, logging, analytics, transcription, classification, and support services.
  • At a customer's direction, including through its configured Discord connection, webhook, game backend, or organization members.
  • To comply with law, legal process, or a valid government request; protect rights, safety, and security; or investigate abuse.
  • In connection with a financing, merger, acquisition, reorganization, or sale of assets, subject to appropriate protections.

Retention and deletion

Audio is processed to provide moderation results. Clips that meet a moderation threshold may be retained as evidence. Limited unflagged clips may be retained as quality-assurance samples where sampling is enabled for the customer or project. Other clips are not intentionally retained by StayPro after processing, although a service provider may temporarily process them to complete the request.

Unless a separate agreement sets a specific period, we retain account data, moderation records, transcriptions, and evidence for as long as reasonably needed to provide and secure the Service, support the customer relationship, investigate incidents, resolve disputes, and meet legal, tax, or accounting obligations. The period depends on the type of data, the customer's instructions, account status, legal requirements, and security needs. We may retain de-identified or aggregated information that no longer identifies a person.

Customers may request deletion of Customer Data. Deletion from active systems may not immediately remove limited copies from backups, logs, fraud-prevention records, or records we must keep by law.

Children and player voice data

StayPro accounts are intended for businesses and their authorized representatives, not children. Customer Data may nevertheless include a minor's voice when a customer uses StayPro in a game or other service. Customers must provide required notices and obtain parental consent or other authorization when required before sending that data to StayPro. If you believe information about a child was submitted improperly, contact the game or service operator and BAG.

Cookies, security, and international processing

We use cookies and similar storage needed for sign-in, session security, and core site functions. We use reasonable administrative, technical, and organizational safeguards, but no system can guarantee absolute security. BAG and our providers may process information in the United States and other countries where they operate.

Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, restrict, or obtain a copy of personal information. For account or website data, contact BAG. For voice or player data submitted by a customer, contact the game or service operator first; BAG will assist that customer as required. We may verify a request before acting on it.

Changes and contact

We may update this Policy as the Service or our practices change. We will post the updated version here and change its effective date.

Questions or privacy requests may be sent to BAG at hello@basedappsandgames.com.